joanna.chapin

Results-driven Associate Manager with over a decade of experience in meeting and events management, specializing in registration lead roles. Proficient System Administrator adept at overseeing system upkeep and operational efficiency. Led multinational teams in evaluating and orchestrating meeting requests, ensuring alignment with event objectives and tool capabilities across multiple countries. Skilled in developing and maintaining global registration sites and event apps, managing complexities and languages. Proven track record in providing comprehensive training to enhance team efficiency and supporting marketing endeavors through tool demonstrations and integration. Implemented SOPs and robust reporting mechanisms to streamline operations. Ensured strict adherence to brand standards and GDPR regulations. Expertise in Cvent, Adobe Photoshop, and Microsoft Office Suite. CAPM certified with advanced event management certifications.